You have probably heard that our company has the ISO 9001: 2015 certification. However, you will ask yourself: why is it so important for companies to acquire? Its main objectives include product specification, quality management, and sustainable development, to increase customer satisfaction.
International Organization for Standardization (ISO)
A short history…
It is known as ISO by its acronym in English, its headquarters are located in Geneva, Switzerland, and intends to formalize different standards related to products, services, quality, and safety of organizations and companies worldwide to facilitate exchange. The name, although it is the initials of the name of the organization, also corresponds to the prefix "ISOS" of the Greek root that means equal or standard.
In the early years of ISO's emergence, the standards created were related to products and technology. In the 1980s, the foundations were laid for those products that were related to processes, and in the 1990s the 9001 series was created, which focuses specifically on developing strategies to create a quality management system (QMS) focused on companies, organizations, and industries of all kinds.
Quality management system: Objectives
A QMS supervises and documents all the processes of a product or service that is offered to ensure that they are carried out in an efficient way to improve and standardize.
Maintaining a quality system within a company or organization has different objectives; the first is to improve the processes in a general way within a company or organization, a SGC involves all the personnel; Other of its objectives is the reduction of costs in the product or service, reduce the risks during the process, in the same way as the waste, if that is the case.
The importance of ISO certification to the client
Customer satisfaction is a commitment made once ISO 9001: 2015 certification is adopted; In the first place, the quality requirements that the client expects must be known, in the same way, to study and reduce the defects that may affect the conformity of the product or service.
To carry it out, the use of some tools or methods is suggested to track the perceptions of customers regarding the fulfillment of their needs and expectations of the product. Examples of tracking may include customer surveys, feedback on delivered products or services, customer meetings, market share analysis, and sales agent reports.
Therefore, the incorporation of a Quality Management System into any organization or company generally optimizes all processes. In addition, ISO 9001: 2015 certification is the best option to reduce risks within the processes and help sustain and improve the customer experience.
If you have any questions about the ISO 9001: 2015 certification of our company dedicated to the manufacture and distribution of plastic containers, do not hesitate to contact our team.
